Shipping Policy

Welcome to Stationery On Wheels!
We’re committed to delivering your favourite stationery and educational supplies quickly, safely, and affordably — right to your doorstep.

1. Order Processing Time

  • All orders are processed within 1 hour after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • In case of high order volume or stock delays, we’ll notify you promptly via email or phone.

2. Shipping Time & Delivery

  • We deliver across India through trusted courier partners.
  • Standard delivery time: 1 hour depending on your location.
  • Remote or rural areas may take a few extra days for delivery.

3. Shipping Charges

  • Free Shipping on orders above ₹99.
  • A standard shipping fee of ₹49 applies to orders below ₹99 (depending on weight and location).
  • Final shipping costs will be displayed at checkout before payment.

4. Order Tracking

Once your order has been shipped, you’ll receive a confirmation email or SMS with your tracking ID and courier partner details. You can track your package directly from the link provided.

5. Address & Delivery Issues

  • Please ensure your shipping address and contact details are correct before confirming your order.
  • We are not responsible for delayed or failed deliveries caused by incorrect or incomplete addresses.
  • If your package is returned to us due to incorrect details, we can reship it after verifying the address — additional shipping charges may apply.

6. Damaged or Missing Items

If your order arrives damaged, missing items, or incorrect products, please contact us within 48 hours of delivery with unboxing photos at 📧 info@stationery-onwheels.com (or your store email). We’ll quickly review and resolve the issue through replacement or refund.

7. Delayed Shipments

We always aim for timely deliveries. However, unforeseen factors like weather, strikes, or courier disruptions can occasionally cause delays.
If your order hasn’t arrived within 1 hour, please contact our support team for assistance.

8. International Shipping

Currently, we ship only within India. International shipping is not available at the moment.

8. Contact Us

  • For any shipping-related queries, please reach out to our customer care team:
    📧 Email: info@stationery-onwheels.com