Cancellation Policy

At Stationery On Wheels, we understand that sometimes plans change. We aim to make order cancellations as simple and transparent as possible.

1. Order Cancellation (Before Shipping)

  • Orders can be cancelled within 12 mins of placing them, provided they have not yet been shipped.
  • To cancel your order, please contact us immediately at 📧 info@stationery-onwheels.com or call 📞 +91-7987608256 with your Order ID.
  • If your order has already been packed or shipped, we will not be able to cancel it.

2. Cancellation After Shipping

  • Once the order is shipped, cancellation is not possible.
  • You may, however, refuse to accept the delivery. After we receive the returned package, a refund (excluding shipping charges) will be processed as per our Refund Policy.

3. Refund for Cancelled Orders

  • For prepaid orders cancelled within the allowed time, refunds will be processed to the original payment method within 5–7 business days after confirmation.
  • If the payment was made via Cash on Delivery (COD), no deduction will be made.

4. Order Modification

  • Once your order is confirmed, we cannot modify product quantities, colors, or items.
  • You can cancel the existing order (if unshipped) and place a new one.

5. Automatic Cancellation

1. Orders may be automatically cancelled if:

  • Payment is not received (for prepaid orders).
  • The item is out of stock or unavailable.
  • The shipping address or contact details are invalid.

2. In such cases, a full refund (if applicable) will be issued.

6. Contact Us

For any questions or cancellation requests, please reach out to:
📧 info@stationery-onwheels.com